Frequently Asked Questions

Welcome to our Frequently Asked Questions section, designed to offer clarity and support at every stage of your LOWERY Heritage experience. Because every detail matters, we've gathered answers to the most common questions about our collections, delivery times, limited editions, and exclusive rituals.

This space has been designed to embody the Maison's values: elegance, precision, and transparency. Here you will find everything you need to know to fully experience your journey, from ordering to receiving your piece.

LOWERY's Frequently Asked Questions are not simple answers, but an invitation to understand the soul of a house that places humanity and excellence at the heart of every creation.

LOWERY products
Why Lowery?

It's a symbol of self-fulfillment and exclusivity, designed for those who dare to express their uniqueness. Each piece, crafted in Europe with exceptional finishes and an embroidered mantra, embodies elegance and inner confidence.

Wearing LOWERY is not only about remembering your own greatness, but also inspiring others to believe in their dreams, to dare and to become the leaders of their lives.
How do I care for my cap?

Designed as a stylish and distinguished accessory, your LOWERY Héritages cap is ideal for mild climates and lifestyle occasions: seminars, travel, walks, or casually elegant outfits. It is not designed for intense sporting use, but to accompany your moments of inspiration and refinement.

To preserve all its beauty and durability, we recommend:

  • Hand wash only, with natural fabric soap.
  • Avoid submerging the leather strap and never machine wash or tumble dry.
  • Keep the cap in its original box to preserve its shape and appearance.
  • Avoid contact with water, as the leather may discolor if wet.
Where are your products manufactured?

At LOWERY Héritages, we have chosen exceptional know-how, combining high standards and responsible production.

  • Custom-made: Each piece is entirely made in France, in a specialized workshop where tradition and innovation meet. This artisanal work brings personalized creations to life, down to the smallest detail.
  • The Inspiration Collection: Our limited editions are made in Bulgaria, in European workshops renowned for their precision and compliance with the most demanding standards.

Our commitment is based on two pillars:

  • Excellence: rigorous control of quality, finishes and comfort.
  • Ethics: respectful working conditions, partners chosen for their expertise and values.

Ultimately, our ambition is to bring our production ever closer to the heart of the House, so that each LOWERY Héritages cap becomes not only a symbol of elegance, but also a legacy of European know-how.
The size of the LOWERY cap?

The unisex LOWERY Héritages cap precisely fits all head shapes, from slim (53 cm) to classic sizes (56 cm) to the most assertive builds (+60 cm). Tailor-made elegance and comfort, without compromise.

Custom-made collection
How does the LOWERY Héritages tailor-made service work?

The LOWERY Héritages bespoke service is the ultimate expression of luxury: bringing your dream to life by creating a unique piece that reflects you. You choose every detail—fine fabrics, thread colors, leather types, and embroidered mantras—to create a cap that reflects your identity and aspirations.

This exceptional service requires a significant amount of time to create and comes with a waiting list, a guarantee of its rarity and exclusivity.

To access it, simply contact us directly via our form or our private communication channels.

My order
When will my order be shipped?

At LOWERY Héritages, we ensure that each order is handled with the utmost care and responsiveness that luxury demands.

  • Any order placed before 1 p.m. is prepared and shipped the same day (Monday to Friday).
  • Orders placed after 1 p.m. are shipped the next morning (Monday to Thursday).
  • Orders placed between Friday after 1 p.m. and Sunday midnight are shipped the following Monday morning.

This way, each LOWERY creation reaches you with the speed and care it deserves.
Where can I track my order?

You can track the progress of your creation at any time thanks to a personal tracking number, sent by email as soon as it leaves our workshops. This exclusive link allows you to follow, step by step, the journey of your LOWERY Héritages cap to your door.

Returns and exchanges
How many days do I have to return my cap?

You have 30 days after receipt to return or exchange your LOWERY Héritages cap. To preserve the integrity of each piece, returns must be made in the original packaging, with the cap new, unworn, and with its tag intact.

Personalized creations (custom embroidered mantra, special editions) are neither returnable nor exchangeable, due to their unique nature.
How does the reimbursement work?

Once the part has been received and carefully checked by our teams, the refund will be made to the initial payment method within 7 to 10 working days.

Initial shipping costs are non-refundable, and return shipping costs, which are the customer's responsibility, are deducted from the final amount. Every step is designed to ensure a seamless and seamless experience, adhering to our standards of excellence.

Learn more.